Maintenance
Planned inspections, maintenance and repairs to support serviceability and restore operation.
After-sales support
Operational support, with a clearly defined service scope.
Preventive and corrective maintenance, spare parts identification and supply, and technical support for supported equipment.
Our role
What the division covers.
Spare parts
Identification and supply support for the parts required by the selected equipment.
Technical assistance
Troubleshooting, commissioning assistance and technical coordination within the service scope.
Scope & interfaces
Make the proposal clear.
Use the following points to define the package with our team. Installation execution, controls work, test witnessing and training should be identified expressly where required.
| Package stage | Points to define in the project or service proposal |
|---|---|
| Equipment coverage | Assets, brands/models and the maintenance or repair requirement |
| Service arrangement | Visit scope, attendance arrangements and escalation contacts |
| Parts | Identification, compatibility, availability confirmation and supply scope |
| Close-out | Required service record, findings, follow-up items and next actions |
Start-up assistance and a complete commissioning process are distinct scopes. Confirm responsibilities, interfaces and acceptance criteria before appointment.
Your enquiry
Start with the right information.
- Site and equipment brand/model
- Serial number or a nameplate photograph
- Fault description, part number or maintenance requirement
- Site contact, access arrangements and operating history
Local support
Regional service coverage.
Riyadh
Central & Northern regions. Head office, service office, resident team, central warehouse and repair workshop.
Jeddah
Western & Southern regions. Branch office, service office and resident team.
Khobar
Eastern region. Branch office, service office and resident team.
Attendance arrangements and parts availability are confirmed for the specific requirement.